Arrival of your order depends on your delivery address and the shipping option you choose. We always try to ship orders as fast as possible. If you need orders urgently or if there will be no one to receive your delivery, please choose pick up instead to avoid delivery failures.

Pick Up

• You will be sent an email pick up confirmation when your order is ready to pick up along with pick up schedule.
• Please print out the email pick up confirmation and submit together with a copy of your valid ID when you pick up.
• For authorized representatives, they will be submit a print out of the email pick up confirmation, an authorization letter (from you), copy of your valid ID and their valid ID upon pick up.

For Metro Manila delivery:

• 1 Day or Next Shipping Day takes 1 shipping day upon payment. Guaranteed or get your shipping fee back.
• 2-3 Day Shipping takes 2-3 shipping days upon payment. Guaranteed or get your shipping fee back.
• FREE 4-10 Day Shipping takes 4-10 shipping days upon payment subject to terms and conditions. Click here for details.

For outside Metro Manila delivery:

• FREE AP Cargo shipping subject to terms and conditions. Click here for details.
• Non AP Cargo shipping. In case a delivery direct to your address is unserviceable by AP Cargo, you may choose this option so we can quote to you the different available couriers and their rates. For estimated lead times, please refer to published times of courier. We will ship out within 1-5 days from date of payment.

Shipping days excludes weekends and holidays. Order cut-off is at 2PM. Orders completed after 2 PM will be considered an order for the next shipping day.  For example, if payment was made on Friday 3 PM with 1 day Shipping, then the latest delivery date will be Tuesday. If made at 11 AM, then the latest delivery date will be Monday. Orders completed during the weekend or holiday will be considered an order for the next shipping day. For example, if payment was made on Saturday 11 AM with 1 day shipping, then the latest delivery date will be Tuesday.

Please understand that there may be delivery delay/exceptions due to circumstances beyond our control such as severe weather condition, unforeseen holidays, government lockdowns/mandates, etc. In these cases, we will inform you as soon as we can of any updates about your delivery.

DELIVERY REMINDER:

Please make sure that you or an authorized personnel is there to receive your package within the estimated shipping dates and that the mobile number in the shipping details is correct. If you are not there or don't have any authorized representative to receive on the estimated shipping dates, then we urge you to choose local pick up instead to avoid delivery failure.

We do not have advance notice of your specific date/time of delivery. You will be contacted by courier via SMS/call during delivery. If you need a specific date/s of delivery, kindly choose the 1 day or 2-3 day delivery option whichever is applicable.

Our courier will only wait 15 minutes upon arrival at your address and upon attempting to contact you via mobile. If no one receives the package, the mobile provided incorrect or courier calls/SMS remains unanswered within the 15 minutes, then it will be considered as delivery failure.

Delivery Failure

If your order is returned to us by the courier as a result of our error, we will re-send the product to you for no extra charge.

If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will redeliver the product to the correct address, if provided, subject to payment of additional delivery costs of the return and redelivery.

In case you have availed of the free shipping, you will be charged Php 500 or actual shipping expense of both delivery and return incurred, whichever is higher. 

All additional fees must be paid to us before we release your order for redelivery.

Incorrect Shipping Option or Incomplete/Incorrect Shipping Details Entered

• Shipping Address entered is incomplete (e.g. no house/building number, no Barangay, etc)
• Shipping Address is incorrect (e.g. misspelled words)
• Shipping Contact Number entered is incorrect (e.g. not a mobile phone, missing a digit, wrong number)
• Shipping Option chosen is within Metro Manila but shipping address is Outside Metro Manila

In the cases of above examples, your order will be put on hold until you reach out to us to correct the discrepancies. This means that shipping days will start to count when you have provided and confirmed the correct details.

Frequently Asked Questions on Delivery

1. Can I request a specific date of delivery? It depends. If you choose our free shipping promo, then no you will not be  given your specific delivery date in advance. If you choose our 1 day shipping, then yes you will get your order on the next shipping day.
2. Can I request for weekend or holiday delivery or pick up? No, our shipping and pick up days are Mondays to Fridays except holidays.
3. Can I request for an expedite/rush order? If you shipping address is within Metro Manila, then yes, please choose 1 day delivery for an expedite/rush order when you checkout.
4. Can I be notified when my item is on the way? Yes, you will receive an email notification on the day that your order has been picked up by courier and is on the way to you. Our courier will only wait 15 minutes upon arrival at your address and upon attempting to contact you via mobile. If no one receives the package, the mobile provided incorrect or courier calls/SMS remains unanswered within the 15 minutes, then it will be considered as delivery failure.
5. Can I request for my order to be gift wrapped? Yes, you may request for your order to be gift wrapped with an additional fee.