FREE DELIVERY ON ALL ONLINE ORDERS

SHIPPING POLICY

Shipping

Arrival of your order depends on your delivery address and the shipping option you choose. We always try to ship orders as fast as possible.

For Metro Manila orders:

  • Free standard shipping takes 3-10 working days upon payment. 
  • Expedite Shipping takes 1-3 working days upon complete payment of order and shipping fee. Kindly send an email to delivery@raptor.com.ph for the shipping fee.
  • Special Shipping takes 1-3 working days upon complete payment of order and shipping fee. Kindly send an email to delivery@raptor.com.ph for the shipping fee.

For outside Metro Manila orders:

  • Free standard shipping. We have partnered with AP Cargo to serve your orders. Delivery time will depend on delivery address. For direct delivery to address, kindly check if your area is serviceable here. If non-serviceable, you may pick up your order at the nearest AP Cargo center. Provided, Raptor reserves the right to change the courier at any time to serve your order without prior notice or approval. Raptor will send the tracking number, if applicable, for your delivery.
  • Expedite Shipping will depend on courier that service the delivery area. Kindly send an email to delivery@raptor.com.ph if available and for the shipping fee.

Shipping days excludes Sundays and holidays. For example, payment was made on Thursday with Expedite Shipping, then the latest delivery date will be Monday.

Please understand that there may be delivery exceptions due to circumstances beyond our control such as severe weather condition, unforeseen holidays, government lockdowns/mandates, etc. In these cases, we will inform you as soon as we can of any updates about your delivery.

REMINDER:

Please make sure that you or an authorized personnel is there to receive your package within the estimated shipping dates and that the mobile number in the shipping details is correct. Our courier will only wait 15 minutes upon arrival at your address and upon attempting to contact you via mobile. If no one receives the package, the mobile provided incorrect or courier calls/SMS remains unanswered within the 15 minutes, then it will be considered as delivery failure.

Delivery Failure

For the free standard shipping, we will only do one delivery attempt. The next attempt after first failure is subject to a standard shipping charge or an expedite shipping depending on your option.

For expedite shipping, we will make 2 attempts. If there is a second failure, then the next attempt is subject to a standard shipping charge or an expedite shipping depending on your option.

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